A Manifesto for the Radical Redefinition of Design in the Age of AI — A new age of design is dawning Digital products permeate every facet of our lives. We are the designers who shape the interfaces of these digital products, and we demand more from ourselves. We challenge the status quo and begin a radical departure from the prevailing design practices. We question the dominant engineering mindset, dismiss the dogma…

When your career-defining opportunity comes, will you notice? — In 1983, the 28 year-old cofounder of a small 7 year-old company hired out the President of PepsiCo, the world’s second-largest food and beverage corporation. He did it by presenting his company, his plans, his vision, and then famously asking: “Do you want to sell sugar water for the rest…

“Customer-centricity” is a nice couple of words, but normal people don’t talk like that. What does it mean? Can we get real? — Corporate-speak is holding us back. “Customer-centricity” sounds like what a drab, robotic, cold and calculating corporate drone might say. What if we stopped being fearful of emotion, of kindness, of humanity? Last week, a customer service agent blew my mind. I was furious when I called them, but I hung…

Design systems have become a popular way to ensure consistency and efficiency in the design process. If they are well-understood and well-used, they’re supposed to be without fault. However, some have argued that these systems can be limiting and fail to tap into the full potential of creativity and innovation. …

Humanity sits at an inflection point, poised for faster-than-ever progress. What if we used the speed boost of AI… to slow down? — For everyone who’s contemplating the latest advances in Artificial Intelligence, these are unsettling times, suddenly turned exciting. The technology has just reached a level where it can upend industries, change the rules of most games, and garner astronomical advantages to first movers. Which means that businesspeople are getting busy.

Once upon a time, UX was a steaming pile of artisanal crap. I’m talking about the late nineties and early naughties. The web was still in elementary school. UX designers were a new profession, and we were a puppy-dog bunch, energetic tail-wagging types, just happy to be there. There were…

Are you tired of being always half-blind, unable to fully see and understand your customers? Are you sick of being left behind, struggling to keep up with the ever-changing needs and preferences of your target audience? …

Following a recommendation by Matt Brown, I’ve been reading The End Of Programming by Matt Welsh, a cool-headed assessment of where that profession is going: The End of Programming I came of age in the 1980s, programming personal computers such as the Commodore VIC-20 and Apple ][e at home. Going on…cacm.acm.org To summarize in short: Soon, programmers won’t do programming. Their job will change into something else.

“General Marks!” Curtis Custer Marks, General in the Armed Forces of the United States of America, Cyber Branch, is dizzy and sweating. The LED lighting in the situation room is buzzing, reflecting harshly on the polished wood and brass of the conference table. All around it, wrinkled faces frumpily stare…